After a given subscription is extended, the BullGuard application needs to establish a connection with our servers, to receive the updated status of that subscription. While this is done automatically after some time you can also perform a manual status check in the application to make sure the new status is displayed right away.

To do this, open the BullGuard application from Start > All Programs > BullGuard, next click on the Settings button located in the top right hand corner of the BullGuard main window > General. Finally click on the Check status button.

If this does not rectify the remaining subscription time, verify that the username from the top of the General screen matches the email address you renewed on. If it does not, please follow this guide in order to relog in with your paid account in the BullGuard application.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Live Technical Support button below and start a LiveChat or send us an email.

A license key is issued only with a new BullGuard order. If you perform an order using an e-mail address which previously had a similar subscription associated with it, that order will be considered a renewal order and no license key will be issued for it.

In case of a new order, the license key will be displayed at the end of the purchase process, along with the invoice. This information will also be sent automatically via e-mail to the address used during the purchase.

An order can take more or less to complete, depending on the payment method selected for it. Some payment methods such as ones through credit card or PayPal result in the order being considered as being completed after a very short amount of time (from a few minutes to a few hours) because of the nature of those transactions, even if they actually take place later.

However some transactions, such as bank transfers, require youto perform the payment by yourself and the payment process itself in this case takes place over a longer period of time (up to 2 weeks or 10 working days). The BullGuard subscription corresponding to such an order will only be fully extended after the entire amount reaches our accounts.

This is why we activate the first 14 days from the ordered subscription for bank transfer or cheque payments – to allow access to the desired service until the payment is actually completed. The full subscription period will be automatically activated as soon as our payment systems detect that the full amount has reached our accounts.

You can manage and find out more about your account, subscription status and Backed up data by logging in on the My Account section using your BullGuard username and password.

If you have forgotten your password you will need to reset it. You can do this as follows:

• Click on this link.
• Enter your BullGuard username in the Please fill in your email address (the email address used to register to BullGuard) and Please confirm your email address! fields.
• Enter the two displayed words in the Re-CAPTCHA field (Note: if you cannot make out the words or they contain symbols you cannot type, simply click on the button from the webpage to get a new image)
• Click on Submit.
• Check the email address under which you have registered BullGuard. If you cannot find the password recovery email in your Inbox check your Spam folder(s) as well. The email will be titled: BullGuard: Change of password
• In the email click on the red and underlined “link” word.
  
• This will open up a new webpage where you need to enter your new password twice and click on Submit.

You can also find a step-by-step guide with screenshots by clicking on this link.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

In order to check your subscription status, please login on the My Account website using your BullGuard username and password.

If you do not know your account details

Next scroll down to the My Subscription section, in order to view the subscription status for your BullGuard products. You can hover over the “More information” icon on that page to learn more about them.

In order to update your subscription status in the BullGuard application you need to open our application, select Settings from the top right hand corner of the BullGuard main window > General and click on Check status.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

1. Download BullGuard from our website, here: http://download.bullguard.com/BullGuardDownloader.exe. For a detailed guide on how to download using your browser see this guide.
2. Run the downloaded installer and follow the prompts. For detailed step by step instructions see this guide.
3. Register an e-mail address and password in the prompt received or login with these details if you already have a running subscription.
4. When the main interface loads, press the red Status button and then press the Restart button from the Firewall section.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

Case A. You already have the BullGuard Internet Security installed. In order to check your installed version, open the BullGuard application and look in the lower left hand corner of the window.

In this case simply activate the key following this guide.

Case B. You have an expired BullGuard Internet security subscription and have reinstalled the software.

In this case after installing you have received the below prompt:

Press the Activate license-key button for you to be able to use the activation-code/license-key received with your CD.

You will receive a prompt to login with your BullGuard username and password on our website.

Login and then activate the key here:

Now get back to the BullGuard application prompt and press Check Status again.

Case C. You have purchase a CD with an older BullGuard version and do not have our application installed.

Before installing BullGuard please make sure that you have removed/uninstalled all other security software from the computer you are planning to install on.

To learn how to uninstall an application click here

To do this go to Start > Control Panel > Programs and Features and locate the security application in the list. Select it and use the Uninstall button.

Follow the uninstall prompts and restart your computer at the end.

Next please follow the Install Guide and then activate the license-key as seen here: https://www.bullguard.com/support/product-guides/bullguard-internet-security-guides-14/getting-started/entering-your-licence-key.aspx

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

First of all, login on the BullGuard My Account page with your BullGuard username and password.

Before installing BullGuard:

A. please make sure that you have removed/uninstalled all other security software from the computer you are planning to install on. In order to learn how to uninstall an application from your PC.

B. Make sure you know your BullGuard username and password. You can test if you have the correct account details by logging in here. Should you not remember your account details

The box includes a product manual, your license-key and of course a CD-ROM containing the software.
The license-key (in the format XXXX-XXXX-XXXX-XXXX) can be found on a sticker underneath the CD.

However please note that we always recommend installing the latest software from our website as it will most likely include newer updates than the ones that came with the CD.

Should you choose to install the application from our website please follow this guide.

Otherwise insert the CD into you CD drive and the setup should begin automatically. All you need to do is follow the prompts from the install wizard and restart your computer at the end in order to complete the BullGuard installation.

For a step-by-step guide on how to go through the install wizard please see this guide.

Note: if the setup does not begin automatically after inserting the CD, you need to double click on the Computer icon located on the computer desktop and then double click your CD/DVD drive icon.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

1. Download BullGuard from here. For a step-by-step guide on how to download files using your browser click here.
2. Run the BullGuardDownloader.exe file by double clicking on it. This will prompt the uninstall of the old version.
3. Follow the prompts from the uninstall wizard and restart your computer when needed.
4. Once Windows loads the installation will commence automatically. Go through the Installation wizard and restart your computer once it is done, to complete the upgrade.

For more detailed information please visit this guide.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

Login to My Account using the following link: https://myaccount.bullguard.com/login
For each product in your Subscriptions list, click “More Options” > “Disable Auto Renewal”

A new prompt will be displayed, in which you can click Disable, to confirm your action.

You can easily scan your computer by opening BullGuard from the Start menu > All Programs > BullGuard. Afterwards, click the (…) button from the Antivirus box and then click on an Antivirus Profile of your choice.

You can also start the Antivirus scan, within the Antivirus Settings section > Advanced mode section, click on Manage Profiles, select one of the profiles, click on the drop-down button and choose Execute.

A full step-by-step guide on scanning can be found by clicking on this link.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

The BullGuard Vulnerability scanner checks all executable and dynamic libraries on your computer, while it looks for outdated programs.

What is a vulnerability?

A vulnerability is a weakness which allows an attacker to reduce a system’s information assurance. Threats against user security are numerous and several methods are employed – varying from virus infections to identity theft. Such methods are particularly successful when targeting people with outdated software on their computers. While rare, we recommend keeping your Windows operating system and software up to date to avoid possible exploits.

Should you require any further assistance you can browse through the rest of our FAQs here or click on the Get help button below and start a LiveChat or send us an email.

You can easily check by performing a quick test: open the BullGuard interface from the Start menu > All Programs > BullGuard, then go to Settings and navigate to the Firewall section from the left panel of the window and turn off the module by clicking on the button next to Firewall. You should now check if the problem still persists. Remember to re-enable the Firewall module after performing the test.

Should you require any more assistance click on the Get help button below and start a LiveChat or send us an email.